Warranty Policy:

• Coverage: 6 months warranty for quality-related defects on items sold directly by Hyperlab or authorized resellers, starting from the delivery date.
• Restrictions: Warranty void on items taken outside the original country of purchase or shipped from an unauthorized online purchase.
• Shipping Costs: Buyer covers costs for returning non-defective products or items taken outside the original country of purchase.

‍

Not Covered Under Warranty:

Products without proof of purchase, lost/stolen items, expired warranty period, non-quality-related issues, free products, repairs through 3rd  parties, damage from misuse or external sources, unauthorized reseller purchases.

‍

For quality-related warranty claims:

• Inspection: After receiving and inspecting the item, we determine if it’s repairable.
•  Repair/Replacement: Repairable products prioritized for fixing. Non-repairable items replaced with a refurbished model or new item.
• Warranty Duration: Replacements follow the original warranty timeframe or 3 months after replacement, whichever is longer.
• Warranty Claim Expiry: Claims expire 30 days after opening a claim.

‍

Hyperlab's Liability:

Hyperlab is not liable for data loss, personal item returns, shipping damage  for non-quality related warranty claims.

‍

Process a Warranty:

• Contact: For defects during warranty period, contact us via this submission form.
• Inspection Time: 7 business days for product inspection and conclusion.
• Service Time: Maintenance or replacement takes about 5-7 business days.

Proof of Purchase:

• Requirement: Sufficient proof required for warranty claims.‍
• Acceptable Proof: Order number, sales invoice, dated sales receipt from authorized Hyperlab reseller.